Return & Refund Policy

Thank you for shopping with us. We strive to provide premium quality ethnic wear including kurta sets, Jodhpuri suits, Indo-western outfits, and shrug sets. Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

Returns are accepted only under the following conditions:

• Item received is damaged, defective, or incorrect.
• Product has a manufacturing defect.
• Wrong size delivered compared to the order placed.

To be eligible for a return:

• The product must be unused, unwashed, and in original condition.
• Original tags, packaging, and accessories must be intact.
• Return request must be raised within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during sale or clearance offers.
• Customized or altered outfits.
• Used, washed, or perfume-stained garments.
• Products damaged after delivery.

Exchange Policy

• Size exchange is subject to stock availability.
• Customers can request only one exchange per order.
• Reverse pickup service may not be available for all locations. In such cases, customers must self-ship the product.

Refund Policy

Refunds are processed only after the returned product passes quality inspection.

• Prepaid orders: Refund will be credited to the original payment method within 5–7 business days.
• COD orders: Refund will be processed via bank transfer or UPI after confirmation.

Shipping charges are non-refundable unless the wrong or damaged product was delivered.

Return Process

To request a return or exchange, customers must share:

• Order ID
• Product photos
• Reason for return

Customer Support Email: mayank.kalani2009@gmail.com

Important Notes

• Slight color variation may occur due to lighting and screen resolution.
• Minor thread variations and handmade finishing are not considered defects.
• We reserve the right to reject returns that do not meet the above conditions.